Help Make MSN Messenger Better

Help us improve MSN for you

We invite you to help improve your MSN software and services. You don't have to complete any surveys, you won't be contacted by any sales representatives, and you can continue working without interruption. If you accept, we will collect anonymous information about how you use MSN software and services. This information will help us identify trends and usage patterns, and improve MSN software and services.

This usage information is completely anonymous and Microsoft uses innovative security technologies to help protect your safety and security. We will not collect your name, address, or any other personally identifiable information in connection with this usage information.

Please note that this choice does not affect the collection of anonymous performance information that Microsoft may collect from some versions of MSN Messenger in order to provide our customers a reliable, quality service. Read more about the performance information Microsoft automatically collects.

What type of data is collected?

We collect information about error messages that you might encounter as you use our product, about the operating system, and about the performance of your Messenger program. We also determine what type of Internet connection you use-dial up, LAN, corporate, etc.

Here are a few examples of the questions we are trying to answer through the data we collect:

• What percent of people are unable to sign in to MSN Messenger?
• What is the average time it takes someone to sign in?
• What number of sent messages never reach the recipient?
• What percent of people get disconnected when using MSN Messenger?
• What percent of people are unable to establish an audio conversation?